At Flowstate Air HVAC, we are committed to providing exceptional service and support to our customers. Our Free Lifetime Tech/Install Support Policy is designed to ensure that our customers receive ongoing assistance with their HVAC equipment and parts purchased through our e-commerce division FlowstateAirHVAC.com. This policy is supported by our contracting division, leveraging years of industry experience to offer unparalleled support.
Scope of Support
1. Eligibility:
- This policy applies to all HVAC equipment and parts purchased from FlowstateAirHVAC.com.
- Support is available to the original purchaser and is not transferable.
- Must provide the order number from your purchase and contact information.
2. Types of Support:
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Technical Support: Assistance with troubleshooting and resolving issues with HVAC equipment and parts.
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Installation Support: Guidance on the proper installation of HVAC equipment and parts to ensure optimal performance and compliance with industry standards.
Free Lifetime Tech/Install Support Details
1. Technical Support:
- Available 24/7 via phone, email, and online chat.
- Includes troubleshooting, diagnostics, and repair advice.
- Support is provided by technicians with over 20 years of in the field and industry experience from Flowstate Air HVAC, ensuring the highest level of knowledge and support.
2. Installation Support:
- Step-by-step guidance on installing HVAC equipment and parts.
- Recommendations for best practices and safety precautions.
How to Access Support
1. Contact Methods:
2. Support Availability:
- Our support team is available 24 hours a day, 7 days a week, to assist with any technical or installation queries.
Limitations and Exclusions
1. Exclusions:
- This policy does not cover on-site service visits.
- Support does not include the cost of parts or labor for repairs.
- Support is limited to HVAC equipment and parts purchased from FlowstateAirHVAC.com.
2. Limitations:
- We do not provide support for products installed or modified contrary to manufacturer specifications or local regulations.
- This policy does not cover damage resulting from misuse, neglect, or acts of nature.
Customer Responsibilities
1. Accurate Information:
- Provide accurate and complete information when requesting support to ensure efficient and effective assistance.
2. Compliance:
- Adhere to all provided guidelines, recommendations, and safety precautions during installation and use of HVAC equipment and parts.
Changes to Policy
Flowstate Air HVAC reserves the right to modify or discontinue this policy at any time. Customers will be notified of any changes via our website, FlowstateAirHVAC.com.
Contact Information
For any questions or further assistance, please contact us at:
Thank you for choosing Flowstate Air HVAC. We are dedicated to ensuring your satisfaction and the optimal performance of your HVAC equipment.
